Support

Please Note:

You may experience "alerts" from your printer when using refilled cartridges. These nuisance messages are simply deterrents created by manufacturers and can be bypassed by pressing "OK", "proceed", "continue", "accept", etc. Stop the process if an "Unrecognized Cartridge", "Cartridge Error", "Incompatible Cartridge" or "Replace Cartridge" message appears and return the problematic printer ink cartridge to Sam's Club for further evaluation. (See table below)

Additional Tips:

Refill your cartridge promptly after your print quality degrades. When one color begins to fade or run out, it is time to refill the cartridge. You should refill the cartridge as soon as possible after running out. If you continue to print with one color empty, the print head nozzles will be damaged and the cartridge may not refill properly. Until you are ready to transport and refill your empty cartridge it is best to keep the cartridge in the printer, where it is "capped".

Transport your cartridges properly. Carefully protect your cartridge from theelements. Immediately after removal from the printer, place the cartridge in a sealed envelope and get it refilled within a few days. Leaving a cartridge out for days or weeks will dry the cartridge and may prevent it from being refilled. Keep the cartridge in a 'print head down' position as much as possible. This will keep ink at the print head which minimizes drying out. Do not put your cartridges in a plastic bag because the bag can easily contact the print head and cause ink to leak from the cartridge. On a color cartridge, this can contaminate the colors, resulting in poor print quality withyour refill.

Handle your cartridges carefully. To avoid damage, the print head should not becontacted directly. Do not try to clean the print head; it can be scratched, causing it to fail. During interim storage, keep the cartridge in a cool place away from heat and sunlight. This will help reduce the risk of the cartridge drying out.

Some printers may continue to display Low On Ink messages; such messages can be ignored or bypassed by pressing ok. As with new cartridges, continue to print until the print quality actually begins to degrade at which time a refill or replacement should be obtained. For more information or help with printer related matters, please view the table below:

Printer Cartridge Will printer ink levels be visible? If not, our suggestion(s) Common Issues and Resolutions
HP 02, 88 YES. If "Cartridge Error" or "Unrecognized" alert is present then return to Sam's Club for chip replacement. For HP 02 error "Missing or Damaged" or "Expired Ink" alerts, return to Sam's Club and request chip replacement. For streaking or no ink on paper, perform Nozzle/Printhead clean.
HP 21, 22, 27, 28, 54, 56, 57, 60, 61, 62, 63, 65, 74, 75, 92-98, 901 NO. Ink levels will be greyed out - this is NORMAL. Print until quality fades. "Cartridge Error" or "Incompatible" error messages likely due to an electrically damaged cartridge. Return to Sam's Club for refund and replace with a new cartridge.
HP 940 NO. Ink levels will be greyed out - this is NORMAL. Print until quality fades. Activate internal test print to check colour availability. For streaking or no ink on paper, perform Nozzle/Printhead clean.
HP 564, 564 Economy, 920, 932, 933, 934, 935, 950, 951 YES, except for an initial "Non HP Cartridge Installed" message. For "Missing or Damaged" or "Ink Empty" message, return to Sam's Club and request weight check and/or chip replacement. For streaking or no ink on paper, perform Nozzle/Printhead clean. For 564/920 quality issues, leave cartridges in printer for 48 hours to allow ink to fully absorb into foam, then retest.
Canon 3, 5, 6, 8, 220, 221, 225, 226, 250, 251 YES. If "Cartridge Error" or "Not Recognized" alert is present then return to Sam's Club for chip reprogramming. For "Ink Out" message, return to Sam's Club and request weight check. For streaking or no ink on paper, perform Nozzle/Printhead clean.
Canon 30, 31, 40, 41, 50, 51, 210, 211, 240, 241, 245, 246, 270, 271 NO. Ink levels will be greyed out - this is NORMAL. A printer reset will be required - press and hold "Stop" or "Stop/Resume" button for 10 seconds. For streaking or no ink on paper, perform Nozzle/Printhead clean.
Epson 68, 69, 88, 97, 124-127, 200, 252 YES. If "Cartridge Error" or "Replace Cartridge" alert is present then return to Sam's Club for chip reprogramming. For streaking or no ink on paper, perform Nozzle/Printhead clean. NOTE: Do not remove the small black plug which was installed into cartridges top during refilling.
Brother 61, 65, 71, 75, 79 YES. Will function the same as original cartridge once all cartridges have been refilled. NOTE: 60/70s do not have chips. For streaking or no ink on paper, perform Nozzle/Printhead clean.
Brother 101, 103, 105, 107, 109, 201, 203, 205, 207, 209 YES. Will function the same as original cartridge once refilled and chip has been reprogrammed. "Ink Out" or "Not Detected" errors, return for chip reprogramming. For streaking or no ink on paper, perform Nozzle/Printhead clean.